Professional Experience

A comprehensive journey through executive IT support excellence, spanning over a decade of dedicated service to C-Suite leadership

Career Timeline

Click on any position to explore detailed responsibilities and achievements

Systems Analyst II

Fanatics, Inc. | Tampa, FL

July 2021 - Present

Current Role

Delivering world-class, high-touch IT support to C-Suite executives and VIPs with professionalism, urgency, and confidentiality.

Executive Support C-Suite Technology White-Glove Service 24/7 Availability

Key Responsibilities & Achievements

Executive Technology Support
  • Fielded and managed executive requests via Jira Service Management
  • Anticipated, diagnosed, and prevented technology issues proactively
  • Performed pre-meeting and pre-travel technology validations
Technical Excellence
  • Troubleshot complex issues across Windows 10/11, Microsoft 365
  • Managed connectivity via WiFi, VPN, LAN/WAN, and Starlink
  • Administered M365, Okta, and endpoint management platforms
Key Achievements
99.9%
Executive Uptime
< 2min
Response Time
4.9/5
Satisfaction Score

Technical Support Specialist

Pine Crest School | Fort Lauderdale, FL

November 2009 - July 2021

11+ Years

Acted as an escalation point for complex technical incidents involving students, faculty, and leadership, exercising discretion and sound judgment in sensitive cases.

Escalation Support Educational Technology Crisis Management Policy Compliance

Educational Technology Leadership

Incident Management
  • Managed incident tracking through ServiceDesk Plus
  • Diagnosed and resolved critical hardware/software issues
  • Authored technical documentation for knowledge sharing
Crisis Response
  • Supported large-scale remote operations during campus shutdowns
  • Ensured minimal disruption to learning environments
  • Maintained policy compliance in data handling

Professional Development

Continuous learning and certification achievements

Google System Administration

Comprehensive certification in IT infrastructure services and system administration

Certificate Earned

CompTIA A+ Certification

Industry-standard certification for IT support professionals

Active Certification

Apple Certified Technician

Authorized service and support for Apple hardware and software

Current Status

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